Backblaze External Website - Sr. Commissions & Order Operations Manager

• Deal structure & approval governance • Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures • Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership • Own all order form templates; manage version control and field-level standards in Salesforce/CPQ • Create and maintain deal desk SLAs, escalation paths, and exception handling documentation • Quote-to-cash & revenue operations support • Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close • Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting • Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors • Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows • Commission operations & accuracy • Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence • Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes • Finalize commission data for payroll processing; maintain SOX-compliant controls • Investigate and resolve disputes in a documented, timely manner; report trends to leadership • Plan design & cross-functional partnership • Support annual incentive plan design alongside Finance, Sales, and HR • Provide data-backed recommendations on compensation structures and deal economics • Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward • Build and maintain comprehensive process documentation across both functions • The Right Fit: • The Right Fit: • 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations • Proven deal desk experience, including order form management and approval governance • Experience managing sales commissions end-to-end (calculation, disputes, accruals) • Experience with commission platforms (Spiff, CaptivateIQ, Xactly) • Advanced Salesforce fluency: opportunity data, CPQ, and reporting • Strong process design instincts; ability to build from scratch with minimal structure • Excellent cross-functional communication and stakeholder management skills • Experience at a B2B SaaS or technology company with subscription &/or consumption billing • Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)