Chainalysis - Associate Renewals Specialist

• Manage customer support escalations, prepare/execute renewals and work with the team to keep our machine running like clockwork. • Train to be an expert in our product suite and connect existing customers with the best solutions to achieve their business goals and regulatory responsibilities. • Partner with the team and revenue operations to execute automation and internal AI systems to increase capacity, tackle tough problems, and improve the customer journey. • Drive adoption by developing a strong understanding of customer satisfaction, the renewal process, and what it takes to help our customers succeed. • Learn to create and execute a data-driven approach to prioritize and manage customers at scale, enabling growth in a high-volume, low-touch environment. • We’re looking for candidates who: • Understand B2B SaaS Sales and can think at scale, focusing on the customer journey • Can identify, communicate and execute improvements to day-to-day processes using automation and AI • Are articulate, enthusiastic, and effective communicators • Enjoy working in an experimental environment, and understand the need for velocity over process • Want to build skills in modernizing operations in the sales process, with a focus on quality customer digital experience • Basic knowledge of the small-to-medium crypto customer’s business goals • Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. • You belong here. • You belong here.