Scale Army Careers - Operations Coordinator
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Requirements
• In this section, we’ll gather insights into your technical experience and availability. Please answer the questions based on your expertise and provide your compensation expectations. This will help us assess your fit for the role and ensure we are aligned on expectations. • Portfolio Question • This is a portfolio question. You may delete it and replace it with another if you wish. This is your first and only reminder that there should be a total of eight questions, including this one. Note that the portfolio section comes before the years of experience section. • How many years of experience do you have in ? • The years of experience question should always be asked first and customized according to the specific role. It should also be phrased as a very general question. Delete this description. • 1 year - 3 years • 4 years - 6 years • 7 years - 9 years • 10 years - 15+ years • Multiple Choice Question 2 • For the second multiple-choice question, the topic can be flexible—feel free to choose any subject. However, please prioritize using the client question from the new search thread if possible. • Select All That Apply (Checkbox) Question. • For the first SATA question, it should be something they select. If it is a tool question, please ensure these tools are not repeated in section 3 below. However, prioritize using the client question from the new search thread if possible. In this description, include a statement that says, "Select all that apply." • For the second SATA question, it should be something they select. If it is a tool question, please ensure these tools are not repeated in section 3 below. However, prioritize using the client question from the new search thread if possible. In this description, include a statement that says, "Select all that apply." • Yes/No Question • This is a yes/no question, which means you are asking something that can only be answered with "yes" or "no," such as, "Do you have experience in...?" The response should be either "yes" or "no," and nothing more. • Yes/No Question • Open-ended Question • This is an open-ended question, also known as a qualifying question. These questions should always be detailed to help us understand what the client might need or what we need to know before a discovery call • Open-ended Question • What's your expected monthly compensation in USD for a 40h/week (full-time) role? • Your provided rate will be shared with clients. Changing it later may disqualify you. The job description contains the role's budget. • What's your expected monthly compensation in USD for a 20h/week (part-time) role? • What country will you be working from? • Are you available to work 9 AM - 5 PM EST? • Which of the following tools do you excel at? Select all that apply to showcase your expertise! • Select all that apply to showcase your PROVEN expertise. Please answer honestly — we’ll assess skills during the interview process. • Work Management & Collaboration Tools • Select the tools you are comfortable using to manage projects, assign tasks, or track progress. • Google Workspace (Chat & Meet) • Choose the CRM platforms you’re familiar with for managing contacts, tracking sales, and organizing customer data. • Design, Marketing & Content Tools • Select the tools you’ve used to design, create content, or run marketing campaigns. • ActiveCampaign/Brevo/Kalviyo/MailChimp • Adobe After Effects • Adobe Illustrator • Adobe Photoshop • Adobe Premiere Pro • Buffer / Hootsuite • Google Analytics (GA4) • Meta Ads Manager • Meta Business Suite (Facebook/Instagram Ads Manager) • Select any AI tools or platforms you've used to assist in work, automate tasks, or generate content. • DALL-E / Midjourney • Jasper.ai / Copy.ai • Programming Languages & Tools • Select the programming languages and frameworks you’re skilled in for building and enhancing web applications. • AWS / Azure / Google Cloud Platform (GCP) • Google Cloud Platform (GCP) • Python (Django / Flask) • Let’s get to know you! We need you to submit a short video as the first step in our screening and verification process. It’s a great way for us to see your personality, communication style, and why you’re a strong fit for the role. • Submit video here. • Did you submit your video using the same email you are entering in this application form?
Responsibilities
• Wholesale Operations & Logistics • Assist with the day-to-day management of bulk and wholesale purchase orders. • Ensure wholesale shipments are processed on time and in compliance with retailer routing guides and shipping instructions. • Track inbound shipments and coordinate outbound shipments to ensure wholesale orders are fulfilled accurately and on time. • Ensure retailer orders and shipping documents are accurate before shipment. • Prepare shipping documents, bills of lading, and invoices while ensuring compliance requirements are met. • Manage scheduling logistics for wholesale shipments to support on-time delivery. • Monitor inventory levels and flag discrepancies before they become operational issues. • Work closely with carriers, third-party logistics partners, and vendors to resolve shipping delays and delivery issues. • Support the management of 3PL relationships and contribute to ongoing warehouse strategy optimization. • Documentation & Chargeback Support • Gather and organize documentation such as proof of delivery, invoices, and shipping confirmations to support chargeback disputes with retail partners. • Track open chargeback cases, monitor deadlines, and follow up to ensure disputes are submitted on time. • Process Improvement & Operational Support • Monitor workflows, identify bottlenecks, and recommend process improvements. • Look for opportunities to document workflows and systemize processes that support operational scale. • Assist in monitoring SOP compliance by performing checks and documenting findings. • Support the operations team on process improvement initiatives and cross-functional projects. • Act as a problem solver when unexpected operational issues arise. • Support ad hoc projects and assist with administrative and operational tasks as needed.
Benefits
• $1.5K – $1.8K per month • Final compensation is set after evaluating experience and location. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please enter your full legal name as it appears on official documents. • The email you provide must be the same one you use to send your video. • Please share your phone number with the country code (e.g., +27 for South Africa, +20 for Egypt, +52 for Mexico). If it works for both WhatsApp and calls, even better. • Boost your chances! Please submit your resume in English and PDF format; otherwise, it will not be considered. Make sure it includes all tools you’ve mastered and fields you’ve worked in. • English and PDF format; • tools • or drag and drop here • This is a portfolio question. You may delete it and replace it with another if you wish. This is your first and only reminder that there should be a total of eight questions, including this one. Note that the portfolio section comes before the years of experience section. • The years of experience question should always be asked first and customized according to the specific role. It should also be phrased as a very general question. Delete this description.
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