Shopmonkey - Associate Customer Success Manager
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Requirements
• Autofill with MyGreenhouse
Responsibilities
• Take new ideas from 0 to 1 by building innovative prototypes, validating them quickly, and shipping the ones that work • Work directly with founders, executives, and engineering leadership to identify high-impact opportunities and turn them into working software • Use AI-assisted development tools daily as a force multiplier by writing, reviewing, and refactoring code faster without sacrificing quality • Work across the stack as needed. Frontend, backend, etc • Engage directly with customers to understand their problems and validate that what you’re building actually solves them • Collaborate closely with product managers and designers in a small-team environment where your input shapes direction, not just implementation • Contribute to the team’s tooling and workflows, helping us get better at building software quickly and reliably • Operate with a high degree of ownership and autonomy. You won’t be waiting around for detailed specs; instead, you’ll be helping define what gets built • We are looking for people who have: • Minimum of 5+ years of professional software engineering experience • Strong fundamentals in at least one modern language (TypeScript, Python, Go, etc.) and genuine comfort working across the stack • Demonstrated use of AI-assisted development tools in your daily workflow, not just experimentation, but real integration into how you build software • Experience taking products or features from concept to production in environments where the path wasn’t fully defined • Bachelor’s degree in Computer Science or a related field, or equivalent practical experience. What you’ve built matters more than where you studied • Ability to move fast and make pragmatic trade-offs • Solid understanding of web technologies, APIs, and cloud infrastructure • Experience with React and TypeScript is a strong plus, given our stack • Good instincts for code quality, testing, and knowing when “good enough” is actually good enough • Comfortable talking to customers and translating their needs into technical solutions • Comfort with ambiguity and fast-changing priorities. You thrive when given a problem, not a prescription • What sets you apart: • You’ve taken something from zero to one a product, a feature, a prototype, and can talk about how you navigated the ambiguity to get there • You’ve built internal tools, automations, or workflows using AI that made your team meaningfully faster • You can talk concretely about how AI tools change the way you architect, debug, or review code, and not just that you use them • Experience with LLM APIs, prompt engineering, or building AI-powered product features • You’ve shipped production software in a startup or fast-moving environment • Background in SaaS, vertical software, or products serving SMBs • In the United States, the range is typically a salary of $175,000 to $200,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.
Benefits
• Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status: • benefits below are mainly for U.S. based, full-time employees). • 💪🏼 Health & Wellness • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date • Short term and long term disability • Employee assistance program • Reimbursement for a personal health and wellness membership • Generous parental leave • 401(k) available upon hire • ✈️ Time Off • ✈️ Time Off • 11 paid holidays • Flexible time off - take the time off you need! • 🥰 Giving Back • 🥰 Giving Back • Matching donations for approved charitable organizations • Group volunteer efforts • Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey. • The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. • Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. • Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. • In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. • In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2025! • Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2025! • Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
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