PerfectServe - Senior QA Engineer - US Remote
Requirements
• 5+ years of professional QA engineering experience, including ownership of complex work end-to-end. • Hands-on experience executing test cases and documenting defects clearly. • Experience with test automation, API testing, and CI/CD integration. • Experience building test frameworks from the ground up. • Python for test automation. • Hands-on experience building UI/end-to-end automation with Playwright, Selenium, or Cypress. • Understanding of QA methodologies and quality metrics. • Strong written and verbal communication; able to present status and risk to stakeholders. • Self-starter who can own QA independently, while still collaborating closely with devs and speaking up on quality. • Preferred • Experience testing in a HIPAA/HITRUST-regulated healthcare environment. • Performance and security testing experience. • Twilio, telephony/VoIP, or call center software experience, especially automating real call flows. • Jira and Zephyr. • AWS, plus any Kubernetes or Argo CD exposure. • Performance testing with any tool (the team uses Locust)
Responsibilities
• Technical • Execute manual test cases • Document defects clearly • Write automation scripts • Integrate tests in CI/CD • Build test frameworks • Conduct performance testing • Implement security testing • Architecture & Design • Understand system under test • Participate in design reviews • Design test architectures • Author test strategy docs • Delivery & Execution • Execute assigned test plans • Write own test plans • Manage test coverage • Manage QA environment integrity • Coordinate release readiness • Own QA for full feature • Quality & Standards • Quality & Standards • Follow test standards • Ensure HIPAA test coverage • Define quality metrics • Improve QA processes • Validate app/prod parity • Collaboration • Participate in ceremonies • Partner with dev engineers • Collaborate with product team • Partner across squads • Communication • Report defect status • Communicate test results • Write test documentation • Present quality metrics • Leadership & Mentorship • Learn QA best practices • Support junior QA engineers • Mentor automation skills • Strategy & Vision • Strategy & Vision • Understand release goals • Contribute to QA planning • Shape test automation strategy
Benefits
• This role offers the chance to grow both your impact and your craft. You will take on progressively harder problems, work alongside strong colleagues, and see your contributions matter beyond your immediate team — because quality engineering done well is a direct contribution to safer, more reliable care. • At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission‑driven team in an environment that values growth, transparency, and innovation. • We offer a salary range of $100,000–$130,000 USD per year, with compensation tailored to your background, strengths, and growth potential. This range reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation is determined by several factors, including experience, skills, and team impact. We regularly review compensation to ensure fairness and consistency. Current employees with questions are encouraged to connect with their manager or People Operations. • $100,000–$130,000 USD • Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities • PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
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