Parloa - SAP Agent Architect
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Requirements
• 4+ years in enterprise customer-facing roles with proven expertise in conversation design and AI agent development for implementation settings (not only concept work) • Exposure to SAP AI Core, SAP Agent Builder, or similar AI extensions within SAP • Experience with conversational AI / contact center / CX technology in an SAP context • Demonstrable SAP integration experience in live enterprise delivery contexts, including comfort operating across SAP BTP, S/4HANA, ECC, Service Cloud, CRM, and/or adjacent SAP CX stacks as they relate to agent-connected use cases • Solid understanding of SAP APIs and data access patterns across one or more relevant surfaces: OData v2/v4, REST/SOAP, and authentication patterns including OAuth2 and SAP IAS/XSUAA • Strong prompt engineering and LLM workflow design skills: you can analyze requirements and craft prompts/instructions for reliable, user-aligned behavior under enterprise constraints • Analytical and structured communicator: explicit trade-offs, decisions, next steps; strong stakeholder and milestone discipline • Proficiency with JSON/XML, API testing tools (e.g. Postman), and reading enterprise API documentation • Experience working with or for SAP system integrators in delivery or presales-adjacent engineering roles • Familiarity with cloud landing zones commonly paired with SAP integrations (e.g., Microsoft Azure), Kubernetes concepts, and/or TypeScript/Node.js tooling for integration-heavy delivery • Git-based collaboration and CI/CD exposure
Responsibilities
• You will work as a technical delivery partner alongside Forward Deployed Engineering (including SAP integration specialists) on shared technical outcomes: reliable connectivity, correct data contracts, and agent behavior that holds up in production. You are expected to work on integration mechanics where they directly impact agent quality: API contracts, authentication and token flows, request/response shaping, pagination and filtering, error handling, latency and timeouts,, and environment-specific constraints, and to debug, validate, and tighten those paths using structured tests and measurable evidence. • This is not a “design-only” handoff model: you will configure, test, and iterate integration-connected agent capabilities with the same engineering rigor you apply to prompts and conversational structure, escalating to deeper platform engineering when the problem crosses into core product/runtime ownership. • Our Recruiting Process: • Talent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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