deaa6ad2-d184-436b-b69e-17f761da1d94 - Clinical Manager, Clinical Operations
Requirements
• 3+ years of leadership and management experience, including supervision of teams of 15+ • 10+ years of experience in behavioral health, including experience in clinical call centers and care management • Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN) • Track record of building and growing high performing teams and mentoring frontline team members • High sense of urgency and results focus combined with a service orientation • Naturally relentless in breaking barriers to get things done with speed and quality • Exceptional communication skills, with the ability to inspire and engage a team, and be highly attuned to the organizational culture • Training and experience in evidence-based modalities of care, including longitudinal care management • Excitement about working in a rapidly changing organization • Experience with telephony and documentation tools and systems
Responsibilities
• Supervise and lead clinical team members delivering services across crisis response and high risk care management programs • Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews • Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination • Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs • Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members • Ensure that timely and effective Critical Incident Response is delivered as needed • Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols • Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models • Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness • Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health • What success looks like: • Customer and member satisfaction • Operational efficiency (productivity, utilization) • Team retention rates • Employee engagement • Clinical quality performance
Benefits
• Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Month...JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember • Year...202720262025202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920191919181917191619151914191319121911191019091908 • Which unrestricted clinical mental health license do you hold? (LCSW, LPC, LMFT, or equivalent) • Please enter your NPI number or confirm that you can obtain one prior to employment • How much transition time will you need to be able to start a new role? • Please provide your mailing address which will be used for geographic compensation alignment, commute confirmation, and onboarding upon employment. • To keep your interview experience seamless and distraction-free, we use an AI Notetaker to record and transcribe our interviews. This helps interviewers focus fully on the conversation and ensures your responses are captured accurately. The recording will only be used internally for evaluation. If you would prefer not to be recorded, you can opt out on this page. Opting out will not impact your candidacy in any way. • Yes, I consent to be recorded • Opt out of recording • Yes, I currently need visa sponsorship • Yes, I may need a visa sponsorship in the future • No, I do not and will not need a visa sponsorship • I am unsure and will discuss in the interview • I don't wish to answer • I prefer to self-describe • No, I am not a veteran or active member • Yes, I am a veteran or active member • Bisexual and/or pansexual • White or European • Southeast Asian • Native Hawaiian or Pacific Islander • Middle Eastern or North African • Indigenous, American Indian or Alaska Native • Hispanic, Latinx or of Spanish Origin • Black or of African descent • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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