Client Services Support Analyst
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Requirements
• Bachelor’s degree • Availability to work Eastern Standard Time and potentially outside the company’s standard hours of operation when necessary • Internet connection that will support working on large files, video and audio calls • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook • Ability to travel up to 5% • Project Coordination experience • Detail oriented self-starter with strong organizational and communication skills • Project Management Software • #linkedinremote
Responsibilities
• As an Client Services Support Analyst, you will be a member of the Client Services team in the development and deployment of Access Genius, our best-in-class market access pull-through solution for our biopharmaceutical clients. The products include interactive platforms and tools to optimize their sales and marketing strategies. In this role, you will build your expertise in a variety of areas including business requirements, testing, project management, software development life cycle processes, organization, attention to detail, communication, critical thinking, and biopharmaceutical commercialization. • Collaborate with mentors and leadership to understand “why” and “how” to best initiate projects to facilitate learning and career growth • Develop understanding of Managed Markets and payer data to improve client engagement and project management capabilities • Responsible for collecting business requirements based on client input and testing of product offerings • Responsible for project plan development, execution and maintenance. Collaborate with team members to communicate project accomplishments, risks and mitigation plans to keep project delivery on track • Facilitate requirements for creative design and Medical, Legal, Regulatory (MRL) submissions processes • Develop competency in client MRL review systems and approval processes • Coordinate meetings with Engagement, Business Intelligence and Application Teams and/or key content experts as necessary • Manage the client inquiry process to ensure client satisfaction