Telnyx - Product Support Engineer: APAC
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Requirements
• Must-Have • Background in Computer Science, IT, networking, or equivalent hands-on experience • Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS • API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL • Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands • Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily • Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one • Nice-to-Have • Familiarity with scripting or programming (Python, Bash, JavaScript, or similar) • Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering • Experience using n8n, Zapier, Git/GitHub, or similar • You don’t need to tick every box - if you’re keen to learn that's the box that matters most !
Responsibilities
• Monitor operational pager alerts in an efficient and timely manner. • Improve customer self service through better processes and documentation. • Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service. • Liaise with your technical peers for resolution of escalated cases. • You May Be Fit For This Role If You Have • Strong customer-focus, interpersonal and communication skills. • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions. • Continually looking to solve problems. • Understand issues and requirements well in order to provide solutions. • Outgoing and socially interactive. • A self starter looking to assist at any moment and to take the initiative. • Balancing daily workload and multi-tasker who can effectively prioritize work. • What We Value • Experience in a product support/application role. • Voice over IP experience with the SIP signalling protocol or other related telephony protocols. • An understanding of general web technologies such as API/SDK's. • Confidence with technology and the Internet. • A natural curiosity and experience in applying technology to resolve customer issues. • Technologies We Use • Technologies We Use • A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React. • Open-source technologies like Cassandra, Spark, and ElasticSearch. • Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes. • #LI-KG1 • #LI-REMOTE
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