angi - Project Advisor
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Requirements
• 1+ years of experience in a call center or customer service environment preferred. • Excellent verbal and written communication skills. • Strong problem-solving skills with the ability to think quickly and effectively resolve issues. • Ability to multitask and prioritize tasks in a fast-paced environment. • Detail-oriented with a focus on delivering high-quality customer service. • Adaptability and willingness to learn new skills and processes. • Familiarity with call center systems and software preferred. • Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar. • Commitment to upholding company values and delivering exceptional customer experiences.
Responsibilities
• Customer Support • Handle outbound and inbound calls from customers professionally and courteously. • Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support. • Engage homeowners in discussions about available services and solutions tailored to their needs. • Stay updated on product knowledge, policies, and procedures to provide accurate information to customers. • Team Collaboration • Collaborate with team members and leadership to share knowledge and best practices. • Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth. • Support team goals and initiatives to improve overall performance and customer satisfaction. • Performance Monitoring • Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy. • Seek feedback from leadership and utilize it to improve individual performance and customer interactions. • Maintain accurate records of customer interactions and transactions using designated systems.
Benefits
• Average annual earning of $45,000 - $52,000 • $21.63 - $25/hour base pay • 5% Annual Bonus • Company equity program • Full medical, dental, vision package to fit your needs • Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday • Pet discount plans & retirement plan with company match (401K) • Technical equipment (i.e. laptop) provided • We value diversity • We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
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