Elliptic - Solutions Delivery Manager
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Requirements
• Willing and able to work on-site with customers to support project delivery, foster collaboration, and build strong client relationships. • Operational experience and/or subject matter expertise in financial crime compliance, AML, or cryptoasset-related risk management (either in a Fintech, RegTech, Consultancy, or Financial Institution). • Hands-on experience in delivering or supporting the implementation of compliance software or related technology solutions for customers. • Ability to interact confidently with customer compliance, risk, and operational stakeholders and translate complex requirements into actionable configurations or best practices. • Project coordination instincts—a strong sense of structure, accountability, and task management. • Excellent written and verbal communication skills for both internal documentation and externally-facing deliverables. • Experience working in a fast-paced, "build-phase" product company or scale-up environment – comfortable with ambiguity and problem-solving. • A passion for crypto and blockchain technology is strongly preferred. • Familiarity with blockchain forensic tools, crypto exchanges, or travel rule solution providers. • Exposure to system integration or API-based technologies in compliance workflows. • Practical knowledge of FATF guidance, OFAC sanctions, or global VASP licensing regimes.
Responsibilities
• Client-Facing Delivery & Implementation • Lead deployment and configuration of Elliptic’s compliance and blockchain analytics solutions for enterprise customers, particularly in service-led engagements, ensuring alignment between technical setup, compliance use cases, and operational requirements. • Facilitate customer onboarding and enablement sessions, ensuring stakeholders understand how to configure, interpret, and integrate Elliptic tools into their existing workflows. • Deliver tailored advisory services related to crypto transaction monitoring, blockchain risk typologies, customer risk scoring, and regulatory obligations (e.g., Travel Rule, crypto AML). • Operational Execution • Own and manage the engagement, tracking all operational aspects to ensure delivery of scoped project milestones within agreed timelines and SLAs, while providing transparent internal and client-facing updates on progress, issues, and risks. • Collaborate with Sales, Customer Success, and Product teams to ensure a smooth handover from sales to go-live, and contribute to feedback loops for product enhancement. • Provide project coordination including agenda planning, documentation, follow-ups, and managing action items for implementation and service delivery engagements. • Knowledge Development & Methodology • Contribute to the continuous improvement of delivery methodologies and playbooks by sharing client insights and lessons learned. • Stay up to date on crypto compliance trends, typologies, and regulatory changes that impact client compliance frameworks or product usage. • Support the development of internal knowledge content, FAQs, and workshop material used by the broader services and delivery teams. • Key Measures of Success: • Project delivery success rate (on-time go-lives, milestones achieved) • Client satisfaction (CSAT, NPS) • Time-to-value (TTTV) from contract to solution go-live • Repeat service engagement and upsell adoption support • Quality and consistency of client documentation and enablement materials
Benefits
• > How we work: • Hybrid working: The option to work from almost anywhere for up to 90 days per year. • Hybrid working: • Remote Work Budget: $650 budget to set up your home office space. • Remote Work Budget: • > Learning & Development: • L&D Budget: $1,000 annual Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development. • L&D Budget: • > Vacation / Leave: • > Vacation / Leave: • Holidays: 25 days of annual leave + 8 US Public Holidays. • Holidays: • Birthday Leave: An extra day off for your birthday. • Birthday Leave: • Enhanced Parental Leave: We provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave. • Enhanced Parental Leave: • Healthcare: Comprehensive medical, dental, and vision coverage through a range of providers (including Tufts, Kaiser, Aetna, UHC, and Blue Shield of CA) with generous premium contributions for you and your dependents. • Healthcare: • 401k: Company match included. • 401k: • Mental Health: Full access to Spill mental health support. • Mental Health: • Spill
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