Motive - Trial Success Manager
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Requirements
• 4+ years of customer-facing experience in project management, customer success, sales operations, or technical account management—preferably in a B2B SaaS or logistics tech environment. • B2B SaaS or logistics tech • Demonstrated ability to manage multiple complex workstreams with competing priorities. • Strong communication and interpersonal skills; able to interact confidently with both operational and executive-level stakeholders. • Deep attention to detail with a focus on accountability, process excellence, and timeline discipline. • accountability, process excellence • Proven ability to identify risks early and proactively resolve issues that impact project success. • Experience working with tools like Salesforce, Slack, Google Workspace, and other CRM or PM systems. • Salesforce, Slack, Google Workspace • Familiarity with fleet management, logistics, or industrial sectors is a strong plus. • Comfortable working in a fast-paced, high-performance environment with cross-functional collaboration. • fast-paced, high-performance environment
Responsibilities
• Own and lead enterprise trials from kickoff through conclusion, ensuring alignment with customer goals and internal sales strategies. • Own and lead enterprise trials • Build tailored trial plans that define scope, success metrics, timelines, and stakeholder involvement. • Build tailored trial plans • Project manage multiple trials in parallel, tracking milestones, ensuring timely follow-ups, and proactively resolving blockers. • Project manage multiple trials • Collaborate with AEs and SEs to reinforce commercial value and connect product capabilities with business outcomes. • Collaborate with AEs and SEs • Engage key customer stakeholders throughout the trial period to drive usage, insights, and internal advocacy. • Engage key customer stakeholders • Deliver compelling final trial reviews that summarize performance, ROI, and next steps to support the sales close. • Deliver compelling final trial reviews • Continuously improve trial processes, templates, and tools for greater scale and repeatability across the region. • Continuously improve trial processes, templates, and tools • Leverage systems like Salesforce to maintain real-time visibility into trial pipeline, health, and conversion forecasting. • Leverage systems like Salesforce
Benefits
• At Motive, you’ll join a mission-driven company that’s redefining safety, efficiency, and automation in the physical economy. You’ll have the opportunity to help enterprise customers discover the true power of our platform—while playing a key role in accelerating commercial success across Mexico.
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