• Strong technical foundation (e.g., IT courses, certifications, military technical service, or self-driven projects). Prior helpdesk/IT support experience is a plus but not required.
• Strong troubleshooting skills and comfort working in both macOS and Windows environments.
• Excellent customer service mindset, patient, clear, and solution-oriented communication.
• Fluent English (written and spoken), required for daily communication with global teams.
• Highly organized, reliable, and capable of working independently and collaboratively.
• Willingness to work full-time on-site in Haifa.
• Exposure to Linux environments.
• Familiarity with SaaS tools such as Google Workspace, Slack, and Zoom.
• Experience with identity and access management tools (e.g., JumpCloud).
• Basic understanding of networking concepts and Wi-Fi troubleshooting.
• Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.