harvey - Certifications & Credential Manager, Customer Education
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Requirements
• Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users. • Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus. • Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives. • Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity. • Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams. • Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly). • Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes. • Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish. • Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness. • Communication: Excellent written and verbal communication skills.
Responsibilities
• Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments • Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases • Design and manage assessments, including exams, practical evaluations, and credential requirements • Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly • Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value • Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support • Evaluate and manage certification platforms or LMS tools as needed • Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials • Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact • Explore opportunities for advanced, role-based, or partner certifications over time • Collaborate with internal subject matter experts and external partners as needed to ensure certifications meet high standards of credibility and relevance.
Benefits
• $94K – $126K • Offers Equity • Offers Bonus • Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Yes, I will require Harvey to sponsor my employment • No, I do not require sponsorship to work in this country • If you answered ‘Yes’ to requiring sponsorship now or in the future, please feel free to provide additional details (Optional) • or drag and drop here
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