Natera - Patient Exp QC Analyst

• Position Summary:The Patient Experience QC Analyst provides cross-functional program leadership to launch new processes and improve existing ones. They use project management tools to drive collaboration across departments, conduct root cause analyses, track progress, and provide detailed reports to management. This role ensures the team meets project objectives on time while maintaining accuracy, professionalism, and adherence to established processes within the Patient Experience team. • Bachelor’s degree or equivalent required • 2+ years of call center QC experience • 5+ years of additional professional experience • Strong analytical skills with proficiency in MS Excel and data dashboards (e.g., QlikSense, QlikView) • Excellent communication, organization, and cross-functional collaboration • Creative data-gathering and research skills • Strong interpersonal and listening skills • Hypothesis-driven mindset and passion for improving patient experience • Strong problem-solving skills and ability to deliver timely results • The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. • $62,800 - $78,500 USD • OUR OPPORTUNITY • OUR OPPORTUNITY • Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. • The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.