ruby-labs - Lead Billing Data Analyst | Billing, Payments & Subscription Analytics
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Requirements
• Partner cross-functionally with Billing, Support, Finance, Product, and Marketing to align metrics, definitions, and processes with risk-mitigation goals. • Deep subscription billing expertise: substantial experience with payments, renewals, refunds, disputes/chargebacks/TC40 in a recurring-revenue business (non-negotiable). • Advanced SQL: complex joins, window functions, incremental logic, and performance-aware query writing. • Data visualization: proficiency with Omni, Tableau, Power BI, or similar tools to build dashboards and communicate insights clearly. • People leadership: experience setting priorities, distributing work, reviewing output, and being accountable for a team’s results. • Statistical & analytical rigor: forecasting, experiment design, and translating ambiguous business questions into structured analysis. • Billing platforms / processors: familiarity with tools such as Stripe, Braintree, Nuvei, or similar. • Strong communication: ability to explain complex findings to both technical and non-technical stakeholders. • Cross-functional collaboration: track record of influencing decisions with data across multiple departments. • Python and/or modern analytics tooling (dbt, Airflow, or similar). • Experience building and maintaining ETL/ELT pipelines for billing or financial data. • Risk analysis or fraud-adjacent experience in billing contexts. • Advanced visualization techniques (cohorts, funnels, anomaly detection dashboards). • Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
Responsibilities
• ANALYTICS & TECHNICAL WORK • Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends. • Build and maintain data pipelines that deliver accurate, timely, and reliable billing data. • Apply statistical methods to model scenarios, run “what-if” analyses, and anticipate financial risk. • Design and run A/B tests and experiments to evaluate billing and support initiatives. • Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics. • Build and maintain dashboards and visual reporting that provide clear, real-time visibility into billing health and support performance. • Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies. • Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency. • LEADERSHIP & COLLABORATION • Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high-quality output. • Own the team’s intake and prioritization process; manage task flow and delivery timelines against business needs.
Benefits
• Discover the perks of being part of our vibrant team! We offer: • Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. • Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0 https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0 • Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!
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