prompt - Associate Client Success Manager (B2B SaaS)
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Skills needed: None explicitly stated in the job posting provided. • Years of experience required: Experience as a Therapist is requested but no specific number mentioned; additional work with medical software/billing systems also asked for without an explicit requirement on years, only that it should be relevant to B2B SaaS roles if applicable. • Education needed: None explicitly stated in the job posting provided. • Certifications required: None explicitly stated in the job posting provided. • Must-haves (either hard or soft skills): Tech savviness is implied but not quantified; experience preparing for a role outside of traditional patient care and current employment with Prompt Customer are requested without specifying particular qualities, making them must-haves in the context provided. • (Note: The job posting does ask about years of experience working as a Therapist (PT, OT, Speech, etc.) but doesn't specify how many years; it also inquires about tech savviness on a scale and preparation for roles outside traditional patient care without stating specific skills or certifications required. Therefore, these are not explicitly stated requirements in the context of this job posting as they do not directly list qualifications/skills needed.)
Responsibilities
• Build a strong relationship with your clients as a strategic and supportive partner • Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings • Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system • Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding • Lead question/answer webinars with clinical management and staff • Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs • Lead clients through what to expect from their data transfer so they have clear expectations of the data transfer process • Assist in the onboarding process of new clients • Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate • Collaborate with team members and management in recommending and implementing improvement opportunities • Preferred (Nice-to-have) Qualifications:
Benefits
• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. • Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. • Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). • Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) • Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower • Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. Please don't hesitate to inquire with our team.
No credit card. Takes 10 seconds.