ironcladhq - Legal Engineer, EMEA (Implementation Consultant)
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Requirements
• 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred). • Passion for learning new technologies and driving outcomes through technical solutions. • Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. • Ability to successfully navigate enterprise customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams. • Curiosity for listening and understanding customers’ goals and values. • Familiarity with CLM (contract lifecycle management) and legals operations business processes. • Experience learning and adapting quickly to a growing organization. • Ironclad’s Values: Drive, Intent, Integrity, and Empathy.
Responsibilities
• Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations. • Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders. • Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances. • Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals. • Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team. • Proactively identify opportunities to improve our team’s implementation processes • Respond to customer escalations in a way that inspires confidence and customer loyalty • Collaborate cross-functionally with Sales, Support and Customer Success Managers to support the success of customers
Benefits
• Base Salary Range: £70K – £80K • Offers Equity • Offers Bonus • The base salary range represents the minimum and maximum of the salary range for this position based at our London office. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please Note: The following limits apply to applications: • Candidates may not apply more than 2 times in any 90 day span for any job. • Candidates may not re-apply to the same role within 180 days. • or drag and drop here • Other (list below) • Optionally, add a cover letter or any additional information you'd like to share • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Ironclad may use Artificial Intelligence with this application. Learn more.
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