fresha - Customer Experience Specialist (Night Shift - Remote)

• Curious - Problem solver who will get to the root cause of problems and find creative solutions to exceed our partners expectations • Passion - Delighting our partners so they never want to leave Fresha and advocate for the brand • English Language - Deliver high quality written and spoken responses in English to partner questions and queries • Technical Mindset - Comfortable using, navigating and explaining how to use our multifaceted beauty and wellness software • Ability To Work At Pace - Continually learning as our software continue to grow and evolve • Ambiguity - Comfortable learning through testing and using the product • Enthusiasm - Positivity and a can do attitude • Feedback - Comfortable taking feedback on board, applying it to your daily activities and demonstrating humility • At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. • ## Interview Process • Screen Call - Video-call with a member from the Talent Team (30m) • Skills & Experience - Video-call with CX Hiring Team (30m) • Tech & Written Assessment - In-person with CX Hiring Team (60m) • Cultural Assessment - Video-call with VP of CX (30m) • We aim to finalise the entire interview process and deliver feedback within 2 weeks. • Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. • Inclusive workforce • At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. • We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. • We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. • If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.