crypto - Crypto.com - Senior Product Manager, AI Transformation
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Requirements
• 10+ years in product management, with 3+ years leading AI/ML product initiatives in production• Proven track record of shipping AI products at scale — chatbots, recommendation systems, NLP features, intelligent automation, or AI agents that served real users• Deep understanding of LLMs, prompt engineering, RAG architectures, fine-tuning, and evaluation frameworks — you can hold your own in technical discussions with ML engineers• Experience with conversational AI platforms (e.g. Dialogflow, Rasa, custom LLM-based agents) and measuring their effectiveness• Demonstrated ability to translate ambiguous AI opportunities into concrete product specs, build-vs-buy decisions, and phased rollout plans• Strong data intuition — comfortable with SQL, analytics dashboards, and experiment design• Experience in fintech, crypto, or high-compliance environments is a strong plus• Ability to influence and align senior stakeholders (C-suite, engineering leads, compliance) on AI adoption strategy• Bachelor's degree in CS, Engineering, or related field; advanced degree in AI/ML is a plus but not required — shipped products matter more than credentials • Life @ Crypto.com • Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. • Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. • Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. • Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. • One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. • Are you ready to kickstart your future with us?
Responsibilities
• Ship AI-powered features to production: conversational AI (chatbots, copilots), intelligent onboarding, smart trading assistants, automated compliance workflows• Lead cross-functional squads of ML engineers, data scientists, designers, and backend engineers to deliver AI products end-to-end• Evaluate and integrate LLM/GenAI capabilities (GPT, Claude, open-source models) into product experiences — balancing innovation speed with safety and compliance• Build the internal AI enablement playbook: drive adoption of AI tools across product, engineering, and operations teams• Define success metrics for AI features (engagement lift, cost reduction, resolution rate, NPS) and run rigorous A/B tests• Manage vendor relationships for AI/ML infrastructure, annotation, and model providers• Report to senior leadership on AI transformation progress, ROI, and strategic direction
Benefits
• Medical insurance package with extended coverage to dependents • Attractive annual leave entitlement including: birthday, work anniversary • Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. • Work Perks: crypto.com visa card provided upon joining • Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
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