docker - Renewals Manager (EMEA)
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Requirements
• Bachelor's degree in business, marketing, or a related field. • 4+ years of experience in a sales or account management role preferably in a SaaS company, but not required. • Experience working with Mid Market and Enterprise level accounts • Strong communication and negotiation skills. • Ability to build strong relationships with customers. • Proactive and able to manage multiple accounts simultaneously. • Experience with Salesforce or other CRM tools is a plus. • Second European or Middle Eastern language preferred but not required • Onboarding and training on Docker's products and services. • Introduction to the Renewals team and cross-functional teams. • Review of current customer portfolio and renewal pipeline. • Management of a portfolio of customers and renewals. • Identification and pursuit of upselling and cross-selling opportunities. • Collaboration with cross-functional teams to resolve customer issues and meet customer needs. • ONE YEAR OUTLOOK • Continued management of a portfolio of customers and renewals, with a focus on driving customer satisfaction and revenue growth. • Identification and pursuit of strategic opportunities for upselling and cross-selling. • Active participation in cross-functional projects to improve the customer experience. • Docker does not offer visa sponsorship for this role.
Responsibilities
• Manage the renewal process for a portfolio of customers, ensuring timely and accurate renewals. • Build strong relationships with customers, and identify opportunities for upselling and cross-selling. • Negotiate and close renewal contracts, working closely with our sales team. • Communicate effectively with both technical and non-technical stakeholders, articulating the value that we provide to our customers. • Collaborate with cross-functional teams to ensure that customer needs are met and issues are resolved.
Benefits
• Freedom & flexibility; fit your work around your life • Designated quarterly Whaleness Days plus end of year Whaleness break • Home office setup; we want you comfortable while you work • 16 weeks of paid Parental leave (after 6 months of employment) • Technology stipend equivalent to $100 USD net/month • PTO plan that encourages you to take time to do the things you enjoy • Training stipend for conferences, courses and classes • Equity; we are a growing start-up and want all employees to have a share in the success of the company • Medical benefits, retirement and holidays vary by country • Remote-first culture, with offices in Seattle and Paris • Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
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