deliveroo - Senior Director, Commercial Enablement
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Requirements
• We’re looking for a senior commercial leader with the judgment, resilience and influence to operate at scale in fast-moving, complex environments. • You’ll likely bring: • Proven experience leading large, multi-market commercial, enablement, operations or sales organisations, ideally in a marketplace, B2B or high-volume consumer environment. • A strong track record of driving adoption of new processes, tools, incentives or ways of working across large frontline populations. • Experience operating in highly matrixed organisations, influencing senior stakeholders and Executives without direct authority. • A structured, data-led approach combined with the mental agility to adapt best practice to real-world context. • Comfort partnering deeply with Product and Technology teams to shape tooling, automation and platform-led solutions. • High energy, resilience and appetite to operate at pace in a constantly evolving business.
Responsibilities
• Set and own global standards for partner-facing processes across the full merchant lifecycle — from acquisition through onboarding, growth and off-boarding — driving performance, efficiency and continuous improvement across all markets. • Partner closely with Product and Technology leaders to shape scalable, automated and AI-enabled merchant-facing tools that improve experience, efficiency and commercial outcomes. • Define and embed partner-facing policies, working collaboratively with Legal, Policy and Care teams to ensure clarity, compliance and transparency for partners. • Own go-to-market execution for merchant-facing process and technology changes, ensuring alignment, clarity and adoption across diverse commercial teams. • Drive partner engagement and acquisition through scaled communication channels, overseeing B2B CRM, web, paid channels and evergreen merchant content that complements local commercial teams. • Lead the design and evolution of commercial reporting, metrics, incentives and performance routines, in partnership with Data Science and Analytics, to support effective decision-making across markets. • Own the commercial learning and development agenda, ensuring frontline teams globally have the skills, frameworks and support needed to succeed. • Build, coach and lead a high-performing, inclusive enablement organisation, while influencing hundreds of frontline commercial roles through a complex matrix.
Benefits
• At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: • 🔧 Make a visible impact every day • Your work directly improves experiences for customers, partners and riders. • 🌱 Learn fast in an entrepreneurial environment • Work close to the market with autonomy, pace and real responsibility. • 🧠 Build a career, not just a role • Stretch yourself, develop new skills and grow as the business evolves. • 🌎 Deliver together in an inclusive culture • Collaborative, values-driven teams that support how you work best. • We aim to create a fair process that lets your skills shine—our interview typically includes 4-5 stages. Find more about how we hire here. • Our Global Structure • Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. • Diversity, Equity and Inclusion • At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. • We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. • If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at [email protected] and we’ll be happy to help ensure you have a fair and equitable experience. • If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
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