telus-digital - Manager, Solutions Architecture - Five9 CCaaS
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Requirements
• 4+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies • Strong understanding of Five9, and cloud contact center technologies • Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations • Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences • Proven track record of designing and implementing large-scale cloud solutions • Strong analytical and problem-solving skills with attention to detail • Bachelor's degree in Computer Science, Information Technology, or related field • Five9 certifications • Experience migrating legacy contact centers to Five9 Intelligent CX Platform • Knowledge of AI and machine learning applications in customer experience • Experience with API integrations and data migration processes • Understanding of telecommunications protocols and voice technologies • Familiarity with agile methodologies and project management practices
Responsibilities
• Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops • Design comprehensive contact center architectures leveraging the Five9 platform capabilities to meet customer requirements • Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements • Create detailed solution architectures and technical documentation for complex customer environments • Stay current with Five9 features, product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers • Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.
Benefits
• United States$170K – $185K • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please enter your full legal name • Where are you currently located? • or drag and drop here • Prefer not to say • Not represented here • Another Gender Identity • Prefer not to say • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Prefer not to say • Person with disability • Refugee or immigrant • None of the above • Prefer not to say • I acknowledge that I have reviewed and agree to TELUS Digital's Recruiting Privacy Policy regarding the processing of my personal data for recruitment purposes. • Note: The consent period lasts for 2 years • Recruiting Privacy Policy
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