• Own design end-to-end, working closely with product and engineering. That means talking to users, taking ideas from sketch to delightful software, shipping frequently and iterating.
• Design with engineers on AI capabilities, translating what the latest models can do into practical, high-impact product features
• Talk directly to users in the field, visiting caseworkers and social workers, watching how they actually work, and feeding that back into design decisions
• Evolve our design system, creating new patterns and conventions where none exist yet
• Craft beautiful interactions so the product feels fast, reliable and a pleasure to use
• A product-first generalist who's cut their teeth at a fast-paced startup or product-led tech company
• Data-informed and outcome-focused, balancing high-fidelity craft with quick mock-ups that engineers can build from
• Great at translating ambiguity into simple flows, you untangle vague, conceptual problems into interfaces people immediately understand
• A confident communicator and storyteller, able to align a room around a direction using both visuals and data
• Someone with strong beliefs, loosely held, a good listener who takes feedback well and reaches better decisions because of it
• Comfortable working directly with engineers and PMs, sparring on trade-offs and briefs that raise more questions than answers
• Motivated by the mission, excited by the idea that your work directly improves essential public services
• Talent screen (30 minutes)
• Case study deep dive with 2 of the Product team (90 minutes)
• White boarding session with 2 of the Product team (60 minutes)
• Founder interview (45 minutes)