ro - Senior Director, People Operations
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Requirements
• 10–15+ years of experience in People Operations, HR Operations, or related functions, including leadership experience in high-growth or complex environments • Deep expertise in HR systems, people analytics, workforce reporting, workflow automation, and operational process design • Experience scaling People infrastructure, programs, and service delivery in fast-growing, technology-driven organizations • Demonstrated ability to apply AI, automation, and emerging technologies to improve operational efficiency and employee experience • Strong knowledge of benefits administration, leave management, and multi-state HR compliance • Excellent analytical and problem-solving skills, with experience translating workforce data and operational metrics into actionable insights, business recommendations, and process improvements • Ability to operate effectively at both strategic and tactical levels, balancing long-term initiatives with hands-on operational execution • Strong communication and change management skills, with experience driving operational transformation and adoption across organizations • Experience supporting or partnering on compensation programs is a plus, but not required • ## We've Got You Covered: • Full medical, dental, and vision insurance + OneMedical membership • Healthcare and Dependent Care FSA • 401(k) with company match • Wellbeing + Learning & Growth reimbursements • Paid parental leave + Fertility benefits • Pet insurance • Student loan refinancing • Virtual resources for mindfulness, counseling, and fitness • We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. • The target base salary for this position ranges from $201,900 - $263,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. • Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
Responsibilities
• Set the strategy and vision for People Operations, including HR systems, people analytics, workforce insights, benefits administration, compliance, employee lifecycle operations, and employee services • Build and evolve People analytics and workforce insights capabilities, developing reporting, dashboards, metrics, and decision-support tools that enable leaders to make informed decisions about talent, organizational effectiveness, and workforce planning • Own and optimize People systems and workflows, ensuring scalability, data integrity, operational efficiency, and seamless employee experiences across the lifecycle • Build and evolve scalable People processes and service delivery models that improve efficiency, consistency, and employee experience across the organization • Improve efficiency, scalability, and employee experience through process improvement, automation, systems optimization, and thoughtful application of AI-enabled tools and workflows • Identify opportunities to embed AI and emerging technologies into People Operations workflows to improve efficiency, employee experience, scalability, and quality of service delivery • Partner cross-functionally with Finance, IT, Legal, and People teams to support workforce planning, compensation operations, reporting, organizational health metrics, and strategic business initiatives • Oversee benefits and leave administration programs, ensuring competitive offerings, operational excellence, and compliance with applicable federal, state, and local regulations • Ensure strong governance, compliance, and operational controls across People systems, policies, processes, and employee data management practices • Lead and modernize employee support operations, including self-service capabilities, knowledge management, service standards, and scalable employee support models • Drive operational excellence across the employee lifecycle, including onboarding, internal mobility, and offboarding experiences • Apply product management and service design principles to employee-facing programs, systems, and operational workflows to continuously improve the employee experience • Lead operational transformation initiatives and change management efforts that improve scalability, organizational efficiency, and employee experience across the business
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