10xteam - Senior Customer Success Manager - AI Trainer - Freelance - 8-20 hrs/week - Remote
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Requirements
• A senior-level customer success manager with significant professional experience within the EU or UK • Experienced in advising on, developing, and executing customer success strategies • Skilled at evaluating client engagement processes, customer requirements, and compliance • Comfortable working independently and providing structured, critical feedback • Available for 8–20 hours per week, with prompt availability
Responsibilities
• Review and refine AI-generated outputs related to customer success, client engagement, support processes, and practical aspects of customer management • Evaluate AI responses for accuracy, practicality, and compliance with real-world requirements • Draft realistic customer scenarios based on your direct professional experience • Create scenario variations from different perspectives (e.g. customer success manager, client, support team, or stakeholder) • Identify gaps, oversights, or weak reasoning in AI-generated customer success content • In simple terms: You will assess and improve AI-generated content, ensuring it reflects authentic customer success reasoning, real client relationships, and practical procedures. Rather than conducting traditional customer success work, you’ll apply your expertise to help AI systems understand and reason about customer success processes at scale.
Benefits
• Flexible, fully remote freelance work that fits your current commitments • Apply your customer success expertise in a rapidly evolving, high-impact AI environment • Directly contribute to building advanced AI customer management systems • Free access to our in-house AI Academy to further develop your AI skillset • Clear onboarding, structured tasks, and ongoing opportunities for collaboration • To complete your application, you’ll receive an email right after applying with a link to: • A short written evaluation • A brief AI-powered interview • A quick compliance check (credentials & identity) • Important: Your application is only complete once you finish these steps via the link in the email. • After successful onboarding, you’ll be eligible to start on upcoming projects as they become available.
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