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Mercury

Mercury - Senior Manager

Remote - USA$221k - $276k+ Equity2w ago
RemoteSeniorNAFintechSoftwareSenior Community ManagerCoachingTeam ManagementProduct MarketingAccount ManagementReporting

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Requirements

• Coachable and growth-oriented. You seek feedback, integrate it quickly, and can point to a clear improvement curve in how you lead. • Coachable and growth-oriented. • Treat coaching like a craft. You coach with structure and intent, and you can show concrete examples of changing rep behavior and improving expansion outcomes. • Treat coaching like a craft. • Curious and practical. You diagnose root causes and bring a plan, not just problems. • Curious and practical. • High ownership. You lead from the front and do the work needed to unblock progress for your team. • High ownership. • Trust-building and direct. You give tough feedback early and professionally. • Trust-building and direct. • Disciplined and accountable. You raise team execution by improving prioritization, time management, and follow-through across a high-velocity book of business. • Disciplined and accountable. • Comfortable with ambiguity. You help reps adapt quickly as customer segments, products, and go-to-market motions evolve. • Comfortable with ambiguity. • Collaborative. You work effectively across Sales, Marketing, Product, and post-sales teams to strengthen how the team executes and how Mercury serves its customers. • Collaborative. • Builder's mindset. Energized by creating structure and process in a fast-growing environment where the playbook is still being written. • Builder's mindset. • 7+ years of experience in Growth Sales, Account Management, or Customer Expansion roles, with a consistent track record of hitting targets (FinTech experience a strong plus). • 3+ years of people management experience leading quota-carrying teams running an upsell, expansion, or account growth motion (ideally in a scaling environment where the team and the playbook were both growing). • Demonstrated success leading teams through growth: ramping new reps, maintaining performance through change, and sustaining quota attainment as headcount scales. • Demonstrated success developing talent through hands-on coaching: call reviews, account strategy sessions, 1:1s, and clear performance standards. • Strong operational discipline and comfort using data and reporting to guide coaching and execution. • Comfortable with sales tech like Salesforce and Salesloft (or similar). • A bachelor's degree or equivalent practical experience. • Genuine interest in FinTech and helping founders and finance teams run better financial operations. • Experience selling to or expanding relationships with founders and finance teams (controllers, finance managers, heads of finance) is a plus. • The total rewards package at Mercury includes base salary, equity (stock options), and benefits. • Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. • Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $220,800 - $276,000 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $198,700 - $248,400

Responsibilities

• Lead and develop your team. Coach a team of Account Development Managers through structured 1:1s, call reviews, and account strategy sessions that drive real behavior change. Set clear standards for what great looks like across prioritization, customer engagement, expansion strategy, and follow-through, and hold the team to them. Hire and ramp new ADMs with clear expectations from day one. • Lead and develop your team. • Own your team's performance. Drive consistent attainment of expansion goals by tracking pipeline health, conversion rates, and leading indicators, then turning those insights into practical coaching plans. Keep expansion opportunities moving and step in when needed to unblock progress, reset momentum, or support high-stakes accounts directly. • Own your team's performance. • Shape strategy and the go-to-market playbook. Define how the team identifies, prioritizes, and engages high-propensity accounts using product-usage data, lifecycle triggers, and predictive scoring. Continuously refine the balance between scalable one-to-many campaigns and high-touch engagements for top-value opportunities. • Shape strategy and the go-to-market playbook. • Lead cross-functionally. Serve as the primary Account Development voice with Product, Marketing, Data, and Revenue Operations, synthesizing customer feedback into actionable insights that influence roadmap and strategy, and partnering with Account Management Leadership to improve workflows and tooling as the team scales. • Lead cross-functionally.

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