Ramp - Senior Manager, Technical Consulting
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Requirements
• 5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership • 2-3 years of experience managing individual contributors and owning team outcomes • Proven success in balancing hands-on project work with people leadership and internal operations • Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows • Ability to assess and guide technical solution design while bringing clarity to ambiguity and unblocking teams with sound judgment • Strong people management and coaching skills, with experience developing ICs and driving accountability • Cross-functional collaboration experience with Post Sales Team, Product, Engineering, Sales, and CX • Exceptional communication skills - able to advocate for your team, align stakeholders, and guide customer expectations • Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment • Benefits (for U.S.-based full-time employees) • 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Fertility HRA (up to $10,000 per year) • Centralized home-office equipment ordering for all employees • Health and Wellness stipend • In-office perks: lunch, snacks, drinks, and more • Budget for intra-office travel • Relocation support to NYC or SF (as needed) • Referral Instructions • If you are being referred for the role, please contact that person to apply on your behalf. • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. • Ramp Applicant Privacy Notice
Responsibilities
• Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development • Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture • Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals • Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team • Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues • Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning • Drive operational rigor through forecast planning, workload balancing, and continuous process improvement • Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org • Make judgment calls in ambiguous situations where no process or precedent exists - and help others learn to do the same • Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement
Benefits
• SF/NYOTE $233,600 – $321,200 • Offers Equity • NationwideOTE $210,240 – $289,080 • Offers Equity • The final compensation will depend on the location and level at which the candidate is hired. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Please describe a customer implementation you led or supported that involved integrating with an ERP, expense, or accounting system. Which systems were involved, and what was your role? • Recruiting Privacy Policy
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