Bugcrowd - Product Security Engineering Manager
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Requirements
• Sitting and / or standing - Must be able to remain in a stationary position 50% of the time • Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. • Environment - remote, work-from-home 100% of the time. • Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at [email protected]. • At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. • We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. • Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. • At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. • This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence. • The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). • Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law. • Equal Employment Opportunity: • Bugcrowd is EOE, Disability/Age Employer. • Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Responsibilities
• Team Administration Support • Monitor channels for newly won business deals to assign to the TEM • Create and prepare the engagements for TEM’s to launch • Update Salesforce and Gainsight for customer engagement launch readiness • Work behind the scenes to complete manual, repetitive, and/or administrative tasks • Connective tissue between the transitions to the Customer Experience Team and the Technical Engagement Managers to ensure alignment on processes • Monitor workload, assign engagements based on capacity data, and recommend adjustments to optimize resource utilization and delivery timelines. • Partner with Revenue Operations, TEM/CEM leaders, scrubbing, updating and maintaining data and reporting • Work closely with the Customer Experience Operations Manager and TEM leadership team to analyze and optimize delivery workflows to improve efficiency, and reduce friction in onboarding and launch processes. • Lead initiatives to document and refine operational procedures • Cross-Functional Coordination & Communication • Serve as a liaison between TEM, CEM, and Sales to ensure alignment on delivery schedules, program updates, and customer escalations • Track and report any data discrepancies between teams’ systems • Works with sales team members to communicate engagement assignments • Data Integrity & Reporting • Complete manual reporting cleanup and hygiene tasks • Validate data entered from contracts is accurate across multiple systems • Support audit readiness by maintaining and updating data from reports or dashboards • Customer Engagement and Support • Act as a point of contact during program launches, ensuring smooth transitions and early success • Education, Experience, Knowledge, Skills, and Abilities • 3+ years experience in operations, program management, or administrative roles within technology, cybersecurity, or SaaS organizations. • Strong project management and time management skills • Strong proactive and problem-solving skills • Experience working closely with technical teams and understanding the nuances of technical program delivery. • Excellent communication and collaboration skills. Be comfortable asking questions! • Basic proficiency with operational tools such as Slack, Jira, Gainsight, Freshdesk, Salesforce, Tableau, or similar platforms. • Advanced reporting skills desired (Google Sheets, Excel etc.) Comfortable with V,X-lookups, manipulating pivot tables. • Basic understanding of cybersecurity and ethical hacking; ie. “What is the difference between a pentest and a bug bounty?” • Working Conditions and Physical Requirements • The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. • Sitting and / or standing - Must be able to remain in a stationary position 50% of the time • Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. • Environment - remote, work-from-home 100% of the time. • ADA Statement • Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at [email protected]. • Culture • At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. • We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. • Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. • At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. • Disclaimer • This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence. • The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). • Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law. • Equal Employment Opportunity: • Bugcrowd is EOE, Disability/Age Employer. • Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Benefits
• At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent. • The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for this position is $176,000 - $242,000. • This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. • Culture • At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. • We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. • Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. • At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. • Disclaimer • This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence. • The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). • Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law. • Equal Employment Opportunity: • Bugcrowd is EOE, Disability/Age Employer. • Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. • Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.
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