Eve - Team Lead, Enterprise Customer Success

• Enterprise Team Leadership: Proven ability to hire, coach, and retain a team of senior individual contributors who manage complex, high-value customer relationships. • Enterprise Team Leadership: • Delivery-Oriented Mindset: You understand that enterprise customer success is equal parts strategy and execution. You’ve built or run motions where your team owned the full customer journey from implementation through long-term value realization. • Delivery-Oriented Mindset: • Strategic Account Management: Deep experience managing six- and seven-figure accounts with long sales cycles, multiple stakeholders, and outcomes that require organizational change management. • Strategic Account Management: • Cross-Functional Coordination: Comfortable orchestrating across product, engineering, and go-to-market teams to deliver complex customer outcomes on time and at quality. • Cross-Functional Coordination: • Communication and Executive Presence: Can present confidently to C-suite stakeholders at law firms and internally to senior leadership, translating technical progress into business impact. • Communication and Executive Presence: • Data-Driven Decision Making: Uses health scores, usage data, and leading indicators to prioritize team effort and intervene on at-risk accounts before they become escalations. • Data-Driven Decision Making: • 6+ years in Customer Success, Account Management, or Post-Sales Leadership with at least 2-3 years managing a team of 5+ in a B2B SaaS environment. • 6+ years in Customer Success, Account Management, or Post-Sales Leadership • Experience at a consumption-based or usage-based SaaS company where customer value is driven by adoption depth and breadth rather than seat count. • Experience at a consumption-based or usage-based SaaS company • A background in high-touch, services-oriented customer success where your team owned implementation, training, and ongoing value delivery. Experience in legal tech is a strong plus. • A background in high-touch, services-oriented customer success • Track record of managing enterprise accounts with demonstrated success in retention, expansion, and executive relationship building. • Track record of managing enterprise accounts • Experience leading teams that do on-site customer engagement including implementations, workshops, or training programs that require travel and in-person delivery. • Experience leading teams that do on-site customer engagement • You’ve owned accounts where the real work was changing workflows and habits, not just driving feature adoption. Your best outcomes came from organizational change, not just onboarding. • You’ve owned accounts where the real work was changing workflows and habits, • The range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales bonuses target and annual base salary for the role. • Final compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of the role and candidate.