Insider One - Technical Support Specialist

• A university degree in Business, Marketing, Engineering, or related fields • Experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams • Strong communication skills in writing (English and German) • High sense of responsibility and accountability • Ability to provide timely responses and follow up systematically • A natural problem solver with a positive attitude and love for helping others succeed • Knowledge of HTML, CSS, or other programming languages is a plus • Show us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen • Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world! • To be a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients • To cherish one of our core ethos: Care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance • Superior project and time management skills. A keen eye for detail is a plus! • Passion for testing, measuring, and improving outreach and follow-up effectiveness • The ability and flexibility to work in a fast-paced startup environment • Solid understanding of basic web concepts and digital marketing • While we are conquering the world, we are offering you: • a chance to work in an international, diverse, and inclusive environment, • access and opportunity to gain a limitless network all over the globe, • a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, • to be part of an industry that’s shaping the future of customer experiences