Offshore Launch - Client Success Manager
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Requirements
• 3–5+ years in client success, project management, or operations — professional services or coaching background a strong plus. • Proven track record managing multiple client accounts simultaneously, with outcomes to show for it. • Exceptional written communication — clear, professional, and warm. You know when to push and when to reassure. • Meticulous organizational skills — you manage timelines, deliverables, and details without letting things fall apart. • Comfortable in ClickUp, a CRM, or similar project management tools. You use systems — you don't fight them. • A true self-starter. You take ownership, stay calm under pressure, and adapt without needing to be redirected. • Compensation & Benefits (to be provided by Offshore Launch): • Up to $1,800/mo depending on experience • Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores • Performance-based bonuses • Comprehensive HMO policy, including dependents. • Annual continuing education budget to support professional development • Note: • The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency. • Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.
Responsibilities
• As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years. • You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through: • Membership in the Offshore Launch Slack workspace • Bi-weekly All Team meetings • Monthly reviews • Your job is to help the Client succeed. • Our job is to help you succeed. • You'll own the full client experience — from kickoff to completion — ensuring every engagement runs smoothly and every client gets results. Acting as the connective tissue between coaches, clients, and leadership, you'll transform our 37-step client journey into a consistently excellent, predictable experience. This role is central to accountability, performance reporting, and client outcomes. • Keep clients on track. Maintain a simple green/yellow/red status for every account and send weekly updates to clients, coaches, and the CEO covering wins, next steps, and blockers. • Coordinate coaching operations. Work with coaches to manage travel, meeting scheduling, and client assignments — so nothing slips through the cracks. • Monitor performance weekly. Track key client and coach metrics, interpret the data, and surface actionable insights — not just numbers. • Own session quality. Ensure expectations are crystal clear before and after every coaching session, and follow up firmly — but warmly — to make sure commitments are met. • Drive continuous improvement. Identify and implement at least one meaningful enhancement to the client experience each month.
Benefits
• Impact the growth and success of small and medium-sized businesses. • Work in a people-first, remote environment that values growth and ongoing development. • Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration. • Contribute to a culture that values partnership, service, and excellence.
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