Mercury - Senior Credit Operations Analyst - Loan Operations

• Curious – you go out of your way to understand the work that surrounds you, not just your own. You learn how adjacent systems, teams, and processes work before you are forced to, because understanding the full picture is how you do your job well • Curious • A builder – you have stood something up from scratch before and you are drawn to that kind of work, not daunted by it • A builder • Precise – small errors in loan servicing cascade into audit findings, customer impact, and regulatory exposure. You know that, and you operate accordingly • Precise • A systems thinker – you trace a workflow from intake to general ledger and spot where it will break before it does • A systems thinker • Resourceful – you use AI tools to draft, automate, and scale your output, and you treat new tools as leverage, not overhead • Resourceful • Collaborative – you step into gaps and work with a team-first mentality, even when you own a function independently • Collaborative • Ideal candidates will have 5+ years of experience across banking, fintech, or private credit operations. An inclusive 2+ years of experience in credit operations or loan servicing is preferred. • Comfortable building in ambiguity and operating in a 0-to-1 environment • Strong written communication: the documentation you produce will be reviewed by bank regulators. It must be precise, defensible, and clear enough that an operator can follow it and an examiner can evaluate it • Experience owning core servicing workflows: booking, disbursements, payoffs, collateral management, or reconciliation • Experience translating operational requirements into system specifications or partnering with product and engineering teams on system design • Prior experience working in full-cycle credit management (origination, portfolio management, workout, etc.) is a plus • SQL and data skills are useful but not required