Intercom - Manager, Scaled Relationship Management (EMEA)
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Requirements
• 5+ years of experience in achieving and exceeding individual contributor goals in a revenue owning and closing role within a Saas or AI organisation. • At least 1 year of experience managing a team of individual contributors. • A strong operational mindset with a proven track record of designing and implementing scalable processes for high-volume environments. • Passion for coaching and developing people, with the ability to lead a team through a high-growth, fluid environment. • Able to combine great people intuition, business judgment and discretion in decision-making. • The ability to handle multiple projects and competing priorities (ability to make trade-offs effectively) and adapt rapidly to a fluid, high-growth environment. • Excellent written and verbal communication skills, suitable for engaging with executives, internal stakeholders, and a broad customer base. • Familiarity with Command of the Message and MEDDPICC (or similar sales methodology). • Genuine excitement for AI and its transformative potential in customer service.
Benefits
• We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! • Competitive salary and equity in a fast-growing start-up. • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. • Regular compensation reviews - we reward great work! • Pension scheme & match up to 4%. • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. • Flexible paid time off policy. • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too. • MacBooks are our standard, but we also offer Windows for certain roles when needed. • Policies • Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. • We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. • Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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