Impiricus - Technical Account Manager
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Requirements
• 3+ years in SaaS implementation, ad tech, health-tech operations, or technical client success. • 1+ years of experience writing SQL queries and experience supporting data pipelines and integration workflows. • Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes. • Ability to translate technical workflows into clear, client-friendly communication for CS and Sales. • Highly organized with strong problem-solving skills and comfort coordinating across multiple teams.
Responsibilities
• Data & Integration Execution • Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting. • custom FIAs for PLD • Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies. • data ingestion workflows • Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation. • API integrations • Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems. • target list segmentation • Platform & System Enablement • Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies. • sample integration workflows • Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed. • user portals • Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly. • Execution Support & QA • Serve as the technical owner during campaign setup, ensuring all data, tagging, and reporting requirements are ready prior to launch. • Lead QA testing for data flows, and tracking alongside Product and Engineering/Dev. • QA testing • Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly. • Engineering/Dev Communication & Jira • Own the Jira workflow for campaign launches: • Create launch tickets with accurate requirements, segmentation details, tags, and timelines. • Track build progress and clarify requirements for Engineering/Dev as needed. • Close out tickets with documentation of what was deployed and any changes made. • Communicate technical risks, dependencies, and lift to the broader pod.
Benefits
• The base salary range for this role is $100,000-$110,000 • $100,000-$110,000 • Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth. • Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being. • Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home. 401(k): Save for your future with tax advantages (and company match!) • Healthcare • HSA, FSA & DCFSA • Coverage & Protection • Flexible Time Off • Parental Leave • Your Work, Your Way • 401(k)
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