OLLY - Technical Services Manager
Upload My Resume
Drop here or click to browse · PDF, DOCX, DOC, RTF, TXT
Requirements
• Bachelor’s degree in Chemical Engineering, Food Science, Chemistry, or related technical field • Experience supporting new line start-ups, commissioning/qualification, or rapid scale-up in a high-growth environment. • Experience with technical documentation such as process specifications, control plans, SOPs, work instructions, andvalidation protocols. • Familiarity with sensory, texture, and stability considerations in gummy products • At least 5 years of applicable experience in food, nutraceutical, or consumer packaged goods manufacturing (or closelyrelated industry). • Hands-on technical knowledge of gummy (or similar confection/gel-based) manufacturing processes, includingequipment, unit operations, and critical processing parameters. • Demonstrated ability to lead projects and deliver results within a defined technical scope; comfortable leading cross-functional problem solving. • Working knowledge of GMPs, food safety/quality systems, and regulatory expectations relevant to nutraceutical/foodmanufacturing. • Strong analytical skills and structured problem-solving approach (e.g., DMAIC/PDCA, root cause analysis, statisticalthinking). • Strong data-driven problem-solving and troubleshooting skills, including the use of statistical analysis tools to analyzeprocess performance, variability, and improvement opportunities • Clear, concise written and verbal communication skills; able to translate technical detail into actionablerecommendations. • Ability to prioritize independently and manage multiple technical workstreams in a fast-paced environment. • WHAT TO EXPECT DURING THE INTERVIEW PROCESS • Initial video screen with a member of our Talent team • Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team • Round 2: 2-3 conversations with team or cross functional Ollies • Final Round: Homework* • At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs • THE DETAILS • LOCATION: Remote, USA • The base pay range for this position is $108,000-162,000. For this remote role, compensation is determined based on geographic location and experience, and the final offer will reflect these factors within the posted range.
Responsibilities
• Process & production support: Provide day-to-day technical support for gummy manufacturing operations, helping toensure safe, efficient execution and adherence to specifications. • Process & production support: • Troubleshooting & problem solving: Lead structured investigations of process deviations, yield losses, and qualityissues; identify root causes and implement corrective and preventive actions (CAPA) in partnership with Operations andQuality. • Troubleshooting & problem solving: • Scale-up & technical transfers: Support pilot-to-production scale-up, verification/validation activities, and technicaltransfers; document learnings and ensure handoffs enable reliable execution. • Scale-up & technical transfers: • Process optimization: Identify and execute opportunities to improve critical process parameters, throughput, consistency,and cost; support savings and continuous improvement programs. • Process optimization: • Quality & compliance: Partner with Quality to develop and maintain in-process controls, procedures, and documentationto meet internal standards and applicable regulations. • Quality & compliance: • Change management: Support change control for formulations, materials, equipment, and process changes; assesstechnical risk and ensure changes are appropriately evaluated, documented, and communicated. • Change management: • Cross-functional collaboration: Work closely with R&D, Quality, Supply Chain, and Commercial teams to align technicalrequirements with business goals and timelines. • Cross-functional collaboration: • Capability building: Train and coach operators and technical staff on process understanding, standard work, andproblem-solving tools; contribute to a culture of continuous improvement. • Capability building: • Data & reporting: Track key process and technical performance metrics; create clear summaries and recommendationsfor leadership and cross-functional partners. • Data & reporting:
Benefits
• MANAGER: Technical Services Director • PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. • An opportunity to work with an intelligent, inspiring, and extraordinarily fun team • We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance • 4 weeks PTO + paid holidays + 12 Mental Health Days per year • 100% Paid parental leave, Fertility + Adoption Benefits • 401(k) plan with Employer Match • Hybrid Work + Wellness + Cell Phone Stipends
No credit card. Takes 10 seconds.