Workato - Join The Dream
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Requirements
• Experience with tool-use agents or workflow-aware AI systems. • Experience building AI products in enterprise SaaS environments. • Experience with A/B testing and statistical significance techniques. • Experience with LLMOps/MLOps tooling and practices (monitoring, evaluation pipelines, model rollout, CI/CD). • Experience working with modern data warehouses such as Amazon Redshift Snowflake. • Job Req ID: 2724 • Job Req ID: 2724
Responsibilities
• We are looking for an exceptional AI Researcher to join our growing AI team. In this role, you will design, build, deploy, and improve ML/LLM-powered services and features that power intelligent automation and AI-driven product experiences across the Workato platform. You will work closely with our Engineering, Product, and Design teams to define and track product metrics and evaluation strategies, design customer-facing experiments and dive deep to provide actionable insights.This role is ideal for someone who combines strong ML/LLM intuition, software engineering skills and a practical mindset for shipping reliable, scalable AI systems. • AI Researcher • Build and improve AI services using LLMs and custom machine learning models for production use cases. • Build and improve AI services • Design, develop, and operate ML/LLM systems end-to-end, from prototyping to deployment and monitoring. • Design, develop, and operate ML/LLM systems • Write high-quality Python code that is testable, maintainable, and efficient. • Write high-quality Python code • Improve validation, observability, and performance monitoring for ML services (quality, latency, reliability, cost). • Improve validation, observability, and performance monitoring • Partner cross-functionally with product managers, platform engineers, and other stakeholders to ship AI-powered product capabilities. • Partner cross-functionally • Evaluate and improve existing implementations by identifying bottlenecks, bugs, and opportunities for optimization. • Evaluate and improve existing implementations • Design controlled experiments to test the features for our AI-based products and perform deep analysis from the results to find actionable insights • Design controlled experiments • Contribute to technical design and code reviews, helping raise engineering quality across the team. • Contribute to technical design and code reviews • Experiment and iterate on model behavior, prompting, retrieval, tool use, or orchestration strategies to improve user outcomes. • Experiment and iterate
Benefits
• Our employee benefits are designed not just to help everyone at Workato fulfill their basic and tangible needs, but also feel appreciated for their contributions to the company. • Where possible, we tailor these benefits to the specific countries that our employees are based in. Some of them include: • Employee Assistance Programme (EAP) • Health insurance • Referral bonuses • Workato stock options • Professional Development Opportunities • We are invested in the long-term professional development of our people, beyond what they bring to the table on their first day at work. • We support individual career ambitions, and set aside training programs and budgets they can tap on to upgrade both soft and hard skills. • Dedicated Wellness & Recreation Time • We make it a point to dedicate time to pause, recharge and get to know each other better. • From virtual game nights to fitness sessions, there's always time for a little fun on the calendars. • Senior Manager, Talent Acquisition • We’re All Around The World • Palo Alto (HQ) • 1530 Page Mill • Road Palo Alto CA • CA • 94304 • Japan • Gran Tokyo South Tower 9F, 1-9-2 Marunouchi, Chiyoda, Tokyo • Tokyo • 100-6611 • San Francisco • 600 Harrison Street, Suite 110 • San Francisco • CA • 94107 • Santa Cruz • 101 Cooper Street, Room 201 • Santa Cruz • CA • 95060 • Seattle • 1201 3rd Avenue, #22W101 • Seattle • WA • 98101 • United Kingdom • 6th Floor One London Wall, London • London • EC2R 8EJ • Chicago • 20 West Kinzie Street # 10072 • Chicago • IL • 60654 • New York • 110 Wall Street #4-007 • New York • NY • 10005 • Singapore • 6 Temasek Boulevard, Suntec Tower four, #22-01/02/03/06 • Singapore • 038986 • Philippines • 6th floor, Asian Star Bldg, Asean Drive • Filinvest Corporate City • Alabang • Ireland • Charlemont Exchange, Charlemont St, Saint Kevin's • Dublin • D02 VN88 • Denver • 1005 S Gaylord St, Suite 210 • Denver • CO • 80209 • Spain • Avinguda Catedral 6 • Barcelona • Germany • Rosental 7 • München (Munich) • 80331 • Israel • 30 Shlomo Ibn Gabirol St • Tel Aviv • 6407807 • Sydney, Australia • Sound Exciting? • All Departments • Let’s start automating
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