Definium Therapeutics - Senior Director, Patient Services
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Bachelor’s degree required; advanced degree (MBA, MPH, or equivalent) preferred • Minimum 15 years of progressive experience in the pharmaceutical or biotech industry with significant leadership responsibility in patient services, hub services, or market access operations • Demonstrated success with specialty or rare disease product launches preferred • Deep knowledge of the patient access ecosystem — hub services, specialty pharmacy, field reimbursement, prior authorization, co-pay programs, and patient assistance • Experience with hub service platforms and patient support technology solutions strongly preferred • Proven ability to lead high-performing teams and drive results through cross-functional influence in complex, matrixed organizations • Strong grasp of compliance requirements governing patient support programs including HIPAA, Anti-Kickback, and OIG guidelines • Experience evaluating, implementing, and optimizing digital platforms and technology solutions for patient services • Exceptional written and verbal communication skills — ability to inspire a team, brief an executive, and advocate for a patient with equal clarity • Travel required for vendor oversight, internal commercial meetings, patient advocacy engagements, and industry conferences • The starting base pay range for this position is $261,928.00 - $292,125.00. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location. • Employees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including: • 100% paid health benefits including Medical, Dental and Vision for you and your dependents • 401(k) program with company match and vesting after the turn of the first month after your start date • Flexible time off • Generous parental leave and some fun fringe perks!
Responsibilities
• Design, build, and scale patient support services infrastructure • Own the end-to-end patient journey from referral through therapy initiation • Establish program goals, performance benchmarks, and continuous improvement frameworks • Lead initiatives to identify and eliminate financial, logistical, and administrative barriers to therapy access • Oversee patient assistance programs, co-pay support, prior authorization navigation, and appeals management • Drive operational excellence across hub services, specialty pharmacy coordination, field reimbursement, and case management • Champion adoption of digital tools and technology platforms that enhance the patient and provider experience • Serve as the connective hub between Patient Services and the broader commercial organization • Ensure all programs comply with HIPAA, Anti-Kickback Statute, OIG guidelines, and applicable federal and state regulations
No credit card. Takes 10 seconds.