handshake - Strategic Account Manager
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Requirements
• 5+ years of SaaS account management, customer growth, or closing experience, including 3+ years supporting enterprise or strategic customers • Proven track record of customer retention, contract renewals, and expansion attainment within a defined book of business • Experience managing complex six-figure enterprise partnerships with multiple stakeholders and long-term relationship strategies • Strong account planning and consultative selling skills, with the ability to identify growth opportunities within existing accounts • Ability to lead executive-level conversations, position strategic value, and navigate sophisticated customer organizations • High ownership and accountability, with comfort operating autonomously in high-visibility customer relationships • Strong forecasting hygiene, renewal management discipline, and operational rigor across monthly and quarterly business rhythms • Willingness to travel regularly and engage in in-person customer meetings, executive business reviews, and relationship-building activities • Experience supporting Fortune 500 customers within HR tech, recruiting software, or workforce solutions • Background in enterprise account management, strategic partnerships, or customer growth roles within high-growth SaaS organizations • Experience partnering closely with Client Success, Product, Marketing, and Executive stakeholders to drive customer outcomes • Existing relationships with senior HR, Talent Acquisition, or Early Talent leaders at large employers
Benefits
• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel • Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions • Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders • Build a massive, fast-growing business with billions in revenue • Handshake delivers benefits that help you feel supported—and thrive at work and in life. • The below benefits are for full-time US employees. • 🎯 Ownership: Equity in a fast-growing company • 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching • 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching • 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend • 📚 Growth: $2,000 learning stipend, ongoing development • 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office • 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week! • 🤝 Connection: Team outings & referral bonuses • Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.
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