Dandelion Health Inc - Customer Solutions Director - AI Assessment Lab
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Responsibilities
• The American Heart Association AI Assessment Lab, Powered by Dandelion Health, provides a first-of-its-kind framework for evaluating clinical AI algorithms using real-world data and expert clinical guidance. The Lab helps developers validate performance, demonstrate trustworthiness, and accelerate adoption by health systems, regulators, and payers. As Customer Solutions Director – AI Developers, you will oversee relationships with Dandelion’s most important AI developer clients, including those participating in the AI Assessment Lab. • Ensure successful, timely delivery of projects and client engagements • Translate customer needs into deliverables, quarterbacking execution across Data, Engineering, and Product teams • Gather and synthesize feedback to identify scalable solutions, influencing product roadmaps and internal priorities • Drive client retention and upsell opportunities, building long-term strategic partnerships • Serve as the voice of the customer, ensuring internal alignment and measurable outcomes You thrive in client-facing environments, excel at program management, and have experience navigating the unique challenges of clinical AI • Deliver and Expand Partnerships: Ensure successful execution of initial projects; proactively identify upsell and expansion opportunities • Program Management: Lead end-to-end execution of customer engagements, coordinating technical and non-technical teams to deliver on time and at high quality – at times getting in the weeds to build the products for clients • Own Client Communications: Serve as the primary point of contact for AI developer clients, managing milestones, updates, and issue resolution • Feedback & Product Roadmaps: Capture client needs and challenges; work with Data and Engineering to create scalable solutions, efficient client success processes, and inform product and go-to-market strategies • Retention & Growth: Build trusted relationships with executive and operational stakeholders, driving renewals and revenue expansion • Support the AI Assessment Lab: Guide clients through the Lab process, ensuring clarity, rigor, and satisfaction
Benefits
• Remote work and flexible hours. Availability needed for meetings, which we try to keep to a healthy minimum • Complete wellness benefits including healthcare, dental, vision, PTO, sick days and more. Ask for details • Professional development days to build your skills • Collegial work environment • Academic bent towards inquiry and problem solving but start-up speed and flexibility • Great balance of focus time to work on projects but easy to access team members to discuss issues and work collaboratively • Dandelion is a mission-driven company that is focused on improving patient care
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