encord - Deployment Strategist
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Requirements
• Demonstrated success supporting complex, technical products and enterprise-grade customers • Comfortable going deep on product and technical details while communicating clearly with executives • Highly organised and analytical, with strong project management instincts • Naturally consultative: you ask great questions, uncover root problems, and guide customers to outcomes • Commercially minded, with an understanding of how post-sales execution drives retention and growth • Collaborative and influential, with strong cross-functional instincts • Ambitious, driven, and motivated by ownership, impact, and rapid growth • 2–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting • Proven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environment • Track record of driving measurable outcomes — time-to-value, product adoption, retention, or expansion — across a portfolio of enterprise accounts • Experience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholders • Strong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on track • Commercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growth • Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar) • Experience at a high-growth start-up or scale-up strongly preferred • Bonus: Exposure to AI, ML, data infrastructure, or developer tools
Responsibilities
• Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption • Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans • Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors • Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate • Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth • Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution • Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales
Benefits
• Competitive salary, commission, and equity in a high-growth startup • Strong in-person culture — most of the team works from our London office 4+ days/week • 25 days annual leave + UK public holidays • Annual learning & development budget • Travel for customer visits, events, and conferences across the UK and Europe • Company lunches twice a week • Monthly socials & bi-annual team offsites
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