Cloudflare - IT Operations Specialist (Singapore)
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Requirements
• Education: Bachelor’s or Associate’s degree in Information Technology, Computer Science, Business Administration, or Supply Chain Management. • Education: • Professional Experience: Proven experience in IT support, helpdesk, or IT asset management, specifically handling high volumes of orders in a fast-paced environment. • Troubleshooting: Strong skills for common hardware, software, and network connectivity issues. • Troubleshooting: • Tool Proficiency: Expert knowledge of Google Workspace and Microsoft Office (specifically Excel); familiarity with Zoom and Google Meet. • Tool Proficiency: • AI Literacy: General experience using AI tools (e.g., ChatGPT, Gemini, or Copilot) to streamline workflows. • AI Literacy: • Asset Knowledge: Understanding of hardware/software licensing, warranties, and asset tracking practices. • Asset Knowledge: • Communication: Exceptional written and verbal communication skills for vendor negotiation and internal collaboration. • Communication: • Precision: High attention to detail to ensure 100% policy compliance. • Precision: • Certifications: ITIL 4 Foundation, CompTIA A+, Certified IT Asset Manager (CITAM), or Microsoft 365 Fundamentals. • Certifications: • Technical Toolset: Experience with Jira Service Management, JAMF, Intune, or Oomnitza. • Technical Toolset: • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Responsibilities
• Onsite IT Operations & Employee Support • Onsite Resource: Act as the primary onsite support resource, responding to employee incidents and hardware/software requests. • Onsite Resource: • Office Technology: Ensure conference rooms, shared office equipment, and IT systems function properly. • Office Technology: • Event Support: Provide setup and technical troubleshooting for AV technology and meetings using platforms like Zoom and Google Meet. • Event Support: • User Assistance: Deliver professional service for device setup, account access, and secure remote connectivity. • User Assistance: • Asset Management & Logistics • Lifecycle Management: Own the end-to-end IT asset lifecycle, from procurement schedules to secure disposal or recycling. • Lifecycle Management: • Inventory & Audits: Conduct regular physical audits and inventories to ensure 100% data accuracy and policy compliance. • Inventory & Audits: • Logistics & Shipping: Handle all shipping and receiving, managing the secure movement of assets between global locations. • Logistics & Shipping: • Financial Optimization: Partner with Finance to forecast budgets and track expenditures to optimize asset costs. • Financial Optimization: • Vendor Liaison: Act as the key contact for vendors regarding contract negotiations and issue resolution. • Vendor Liaison: • Operational Excellence • On-Call Duties: Participate in a rotating on-call schedule to provide urgent logistics and support, including weekends and holidays. • rotating on-call schedule • AI Integration: Utilize Generative AI tools to automate repetitive administrative tasks and analyze inventory trends. • AI Integration: • Compliance: Partner with Security teams to follow access control, compliance policies, and environmental regulations. • Compliance:
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