scan-com - National Imaging Network Manager, Provider Partnerships
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Responsibilities
• This role is the clinical heartbeat of our partner network. Sitting within the Network Operations team and reporting to the Head of Network Operations, you are the primary owner of imaging center relationships the moment a contract is signed. You serve as the vital bridge between our contracting team and daily operations, ensuring that new partners not only join the network but also thrive within it. You will lead onboarding, drive engagement, and manage Single Case Agreements (SCAs) to ensure no patient is left without a diagnostic solution. • As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in: • Implementation Leadership: Leading the transition of imaging centers from "newly contracted" to "fully operational" alongside our implementation and credentialing squads. • Portfolio Management: Serving as the day-to-day point of contact for a national roster of partners, tracking their progress and resolving operational blockers. • Strategic Troubleshooting: Resolving complex issues across scheduling, billing, and referral workflows to keep the network running smoothly. • Market Expansion (SCAs): Negotiating and executing Single Case Agreements in non-contracted markets to maintain patient access and testing new territories for expansion. • Performance Reviews: Conducting regular business reviews to assess partner health, satisfaction, and opportunities for deeper collaboration. • Data Integrity: Managing provider rosters and internal system updates to ensure our patient-facing directories are 100% accurate. • THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE: • 1. Seamless Integration: Build a "gold standard" onboarding experience that enables new imaging centers to reach full scheduling capacity in the shortest possible timeframe. • 2. SCA Strategy: Successfully manage and convert a pipeline of Single Case Agreements into long-term, high-value network contracts. • 3. Operational Excellence: Maintain a 100% accuracy rate for all provider directory data within your assigned portfolio. • 4. Issue Resolution: Establish a proactive feedback loop that reduces recurring billing or scheduling discrepancies by identifying root causes early. • 5. Relationship Health: Foster a high level of partner engagement, evidenced by positive feedback during quarterly business reviews and increased platform adoption. • WHAT YOU MIGHT BRING TO THE TABLE: • You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value: • Healthcare Network Savvy: You have a strong background working with imaging centers, radiology groups, or outpatient provider networks. • Negotiation Skills: You are comfortable negotiating Single Case Agreements (SCAs) and understand the nuances of healthcare pricing. • Project Management Mindset: You can juggle a large, complex portfolio of accounts without letting the small details (or the big deadlines) slip. • Credentialing & Workflow Knowledge: You understand how provider credentialing and network operations intersect to create a great patient experience. • Proactive Communication: You are a relationship-builder who can coordinate across internal teams and external stakeholders with ease. • Tech Literacy: You are proficient in managing data within contract management systems and Google Workspace. • HOW WE WILL INTERVIEW YOU: • We keep our interview process short and sweet, and we’re a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability: • 1. Introductory call/interview with Devin, our Senior Talent Partner. The call will be by telephone and will last about 30 minutes. • 2. Should it feel like there is an initial fit for all, we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and technical needs. • 3. All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we’re mindful of your time and try to keep it as simple as possible. • 4. Meet the founders and/or other team members. Again, the length varies depending on how many people are involved and whether in person or via video call.
Benefits
• We go beyond the basics with our benefits package. Here’s what you can expect from us: • Salary range of $80,000 – $110,000 + Bonus • Healthcare, Vision, and Dental • All the equipment needed for you to do your role effectively • Flexible working • Remote or hybrid working options • Personal Development budgets • 18 days PTO plus public holidays • 10 paid sick days • Inclusive policies designed by our team, for our team • Diversity at SCAN.COM http://Scan.com • Scan.com http://Scan.com is committed to eliminating discrimination and encouraging diversity within our team. • We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. • We are opposed to all forms of unlawful treatment and discrimination. • Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.
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