Planet - Customer Success Manager II, EMEA (DACH - Civil Government)
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Requirements
• 6+ years of experience in Customer Success, account management or similar, ideally experience supporting government organizations as a customer • Bachelor’s degree from an accredited institution in a relevant field • Advanced working knowledge of remote sensing, GIS or geospatial imagery products • Ability to develop long-term strategic plans for each customer that align with their policy goals, project timelines, and budget cycles • A forward-thinking approach to identify potential challenges and the ability to guide conversations toward positive outcomes • Solid organizational skills to manage multiple customers at once, prioritize tasks, and keep projects on track • Ability to successfully communicate and coordinate with international customers & sales teams • Solid problem solving skills, proactive work style and ability to work independently • Ability to translate customer challenges into solutions using Planet’s data and services • Professional working proficiency in English, the language of the company • Excellent verbal and written communication skills • Willingness to travel • What Makes You Stand Out: • Experience with platforms like ArcGIS, QGIS, or Google Earth Engine • Working proficiency in another European language (Spanish, Italian) • Previous Program/Project Management experience • Experience with Public Procurement and Tender Processes • Application Deadline: • June 24, 2026 by 11:59p / 23:59 CET (Central European Time)
Benefits
• These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. • Paid time off including vacation, holidays and company-wide days off • Employee Wellness Program • Monthly Phone and Internet Reimbursement • Tuition Reimbursement and access to LinkedIn Learning • Volunteering Paid Time Off • #LI-REMOTE • San Francisco Fair Chance OrdinancePursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. • San Francisco Fair Chance Ordinance • Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.
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