deliveroo - Data Science Manager - Merchants Team
Requirements
• Experience line managing data scientists and developing high-performing teams • A strong background as a senior data science individual contributor • Expertise in experimentation, causal inference or applied machine learning • The ability to guide technical work and translate data science into product, operational or commercial decisions • Strong stakeholder management skills and confidence working with senior leaders • The ability to bring structure to ambiguity, prioritise effectively and shape a clear roadmap • Experience working with merchants, marketplaces, restaurants, grocery, retail or B2B products would be valuable, but is not essential. We’re more interested in your ability to solve complex, non-standard problems within a multi-sided marketplace. • DIVERSITY, EQUITY AND INCLUSION
Responsibilities
• You’ll own the analytical direction and measurable impact of a defined area within Merchants, while leading and developing a team of approximately four to seven data scientists. • The team already has several data scientists in place and is continuing to grow. You’ll help shape that growth, build a high-performing team and bring structure to a fast-moving and ambiguous environment. • Depending on the final scope, your team may work across areas such as: • merchant acquisition and onboarding, including identifying the most valuable restaurants, grocers and retailers to partner with; • improving models used to understand restaurant, grocery and retail supply; • merchant order management and reducing defects such as missing items, inaccurate orders, menu issues and rider waiting time; • merchant account management, churn and retention; • self-service tools, automated communications and partner support. • You’ll identify high-value problems, guide the team’s analytical approach and ensure the work drives clear product, operational or commercial decisions. • You’ll partner closely with senior stakeholders across Product, Engineering, Strategy, Operations and Commercial to shape priorities, make trade-offs and focus on the highest-impact areas. • This is a hands-on management role with meaningful technical involvement. You should be comfortable getting into the detail and unblocking work, while prioritising people leadership and strategic direction. • You’ll also maintain high analytical standards, delegate effectively and support team development through coaching and feedback.
Benefits
• Merchants are fundamental to Deliveroo’s success. The strength of our merchant network directly affects customer choice, order volume and the performance of the wider marketplace. • In this role, you’ll work on complex, high-impact problems across product, commercial strategy and operations. You’ll have significant autonomy to shape the team’s roadmap, influence senior stakeholders and develop a growing team of strong data scientists.
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