Sureify - Technical Writer
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Requirements
• 3+ years of technical writing experience, ideally within an enterprise B2B SaaS environment. • Ability to break down complex technical topics into easily digestible pieces. • Ability to ruthlessly edit your own work and constructively review the work of others. • Ability to bridge communication within and between teams. • Ability to excavate, organize, and preserve institutional knowledge. • Experience or interest in information architecture or knowledge management. • Ability to work with a culturally diverse and globally distributed team. • Strong organizational capabilities, with the ability to manage multiple documentation streams in parallel, both independently and collaboratively. • Experience or familiarity with Agile methodologies and comfort working directly with software engineers. • Ability to leverage AI tools to improve docs workflows. • Familiarity with docs-as-code, Git-based version control, static site generators, Markdown, and YAML. • Ability to read & navigate a codebase, and/or write code samples (potentially with AI-assistance). • Familiarity with TypeScript and React. • Experience creating System Integrator (SI) partner-facing technical documentation. • Experience and/or willingness to act as a Scrum Master (e.g. leading standups & retrospectives, facilitating inter-team communication, preserving and processing sprint artifacts, etc.)
Responsibilities
• Create & Maintain Documentation: Develop clear, well-structured architectural guides, system overviews, onboarding materials, API specifications, and other documentation materials for both technical and non-technical audiences. • Create & Maintain Documentation: • Proactive Discovery: Actively pull complex technical concepts out of Subject Matter Experts (SMEs) and surface them in a way the intended audience can understand. • Proactive Discovery: • Cross-Functional Collaboration: Engage with engineering, product, and implementation teams to gather information, create processes, and improve the quality of our products. The ideal candidate is able to collaborate with almost anyone, regardless of role. • Cross-Functional Collaboration: • Elevate Team Writing: Act as an evangelist for high-quality writing, standardizing style and structure, and helping developers improve their own writing and communication skills. • Elevate Team Writing: • Process Improvement: Leverage modern documentation tools, including AI tools, to optimize workflows, collaboratively create documentation standards, and hold teams accountable to them. • Process Improvement:
Benefits
• $85,000—$120,000 USD • Our Guiding Principles • Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.
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