Algolia - Commercial Install Account Executive
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Requirements
• 4+ years in a B2B SaaS sales or account management role, with ownership of renewals and expansion revenue • A strong customer-first mindset with a genuine interest in building long-term relationships and helping customers succeed • Experience managing and growing a book of business (e.g., Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus) • Proven ability to identify and close expansion opportunities within existing accounts • Strong collaboration skills and the ability to effectively engage cross-functional partners to solve customer challenges • Comfort operating in a high-growth, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritization • Experience with SaaS, APIs, or developer-focused products • Familiarity with usage-based or consumption-based business models • Background working with eCommerce or digital experience platforms • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. • TRUST - Willingness to trust our co-workers and to take ownership. • TRUST • CANDOR - Ability to receive and give constructive feedback. • CANDOR • CARE - Genuine care about other team members, our clients and the decisions we make in the company. • HUMILITY - Aptitude for learning from others, putting ego aside. • HUMILITY • We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. • IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice • We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: • Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. • best way to apply safely • careers page • All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information. • @algolia.com • We’ll never ask for payments, purchases, or financial details during the hiring process. • never ask for payments, purchases, or financial details • READY TO APPLY? • READY TO APPLY? • If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!
Responsibilities
• Own and manage a large portfolio of existing Commercial customers, with accountability for retaining and growing recurring revenue across your install base • Develop a deep understanding of each customer’s business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities • Act as the primary commercial point of contact for your accounts, building strong, trust-based relationships with key stakeholders and decision-makers • Drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value from their existing feature set • Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base • Partner closely with Customer Success, Solutions Engineering, Support, and other cross-functional teams to proactively address customer needs, remove blockers, and deliver a seamless customer experience • Monitor account health and usage signals to identify risks early, taking action to prevent churn and mitigate contraction • Maintain accurate forecasting and pipeline management for your book of business, with a focus on predictable revenue retention and growth • Serve as a trusted advisor to customers by bringing insights, best practices, and a consultative approach aligned with Algolia’s position as a leader in search and discovery
Benefits
• $181,500—$190,000 USD • FLEXIBLE WORKPLACE STRATEGY: • Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. • We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. • Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.
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