Sport Alliance GmbH - AI Operations & Knowledge Systems Specialist (m/f/d)
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Requirements
• 3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems • Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira) • REST API literacy (endpoints, payloads, authentication basics) • Strong analytical and systems thinking skills with the ability to simplify complex workflows • Clear documentation skills and ability to communicate with technical and non-technical stakeholders • Basic Python skills for automation, validation, or scripting • Familiarity with AI-based ticket classification • Knowledge of LMS platforms • Experience working in GDPR-aware environments • German language (B1–C2)
Benefits
• Benefits package – private medical care and a sports card to support your health and well-being • Access to Udemy Business – boost your skills with thousands of high-quality online courses • Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw • Employment options tailored to you – pick the contract type that best fits your needs • Flexible Working Hours – adjust your schedule to fit your lifestyle • Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing industry • International team – work alongside talented colleagues from around the world in a diverse and inclusive environment • Unforgettable company events – take part in engaging team-building activities and memorable celebrations
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