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Jobs(38,923)/Customer Success Manager Role(808)/mashgin (11) - Customer Success Manager, Sports and Entertainment
mashgin

mashgin - Customer Success Manager, Sports and Entertainment

Remote - Europe *2mo ago
RemoteSeniorNASoftwareCustomer Success ManagerHead of Customer SuccessAccount ManagementCustomer SuccessDocumentation

Requirements

• 5+ years in Customer Success, account management, or a post-sale relationship role • Experience managing accounts in a hardware or SaaS environment • Ability to translate operational data into clear business narratives • Proactive by default — you flag risk early and come with a recommended path forward • Strong documentation habits — your accounts live in the system, not in your head • Comfortable working cross-functionally across Sales, Finance, Operations, and Engineering • Comfortable with travel, up to 50% • Experience working with sports or entertainment venues in a technology, operations, or service capacity • Familiarity with venue POS systems, concessions technology, or food service operations in a live event environment • Experience working with foodservice operators

Benefits

• An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries • Excellent health, dental and vision insurance for you and your dependents • Flexible PTO policy • Competitive salary in a small, rapidly scaling company

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