checkout.com - Forward Deployed AI Accelerator, Operations

• We're looking for people who have already lived the transformation they'll be driving for others. You've used AI to fundamentally change how you work - not as a novelty, but as your default operating mode. • You are a deep AI practitioner. You build agents, automations, and tools fluently. You don't just know what AI can do in theory - you've built things that changed how real work gets done. You can build in real time alongside the people you support. • You are an exceptional coach and communicator. You can meet people wherever they are. You create desire for progress, and you adapt your approach to each person. • You understand how operations work. You either have direct experience in operations or can quickly learn the workflows, deliverables, tools, and pressures of your assigned group. You know that understanding someone's work is a prerequisite to transforming it. • You are a pattern recogniser. When you build something that works for one person, you immediately see how it applies to others. You think in systems, not one-off solutions. • You are high-caliber, persistent, and versatile. Your skills and experience are valuable across the company. You're the kind of person who could succeed in many roles at Checkout. • You bias toward action and speed. You'd rather show someone a working proof-of-concept on their own deliverable today than present a polished deck about what's theoretically possible next quarter. • You are comfortable with ambiguity and evolution. This is a new team building a new operating model. The playbook will be rewritten as we learn. You thrive in that environment. • 3+ years of professional experience in a role requiring analytical thinking, problem-solving, and cross-functional collaboration • Demonstrated, hands-on experience building AI-powered tools, agents, automations, or workflows that transformed real work processes (not just using AI as a chatbot - building with it) • Track record of coaching, teaching, or enabling others - formally or informally - with evidence that people you've helped actually changed how they work • Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences and adapt your style to different learners • Comfort working across multiple workstreams and relationships simultaneously (you'll be supporting up to 30 analysts at varying stages of their AI journey) • Experience in risk, fraud, compliance, or a closely adjacent function • Proficiency with AI development tools and platforms (e.g., Claude, Claude Code, Codex, custom agent frameworks, API integrations, workflow automation tools) • Experience with change management, organisational transformation, or large-scale enablement programs • Familiarity with the following technology stacks (e.g., Zendesk, Salesforce, analytics platforms, content management tool) • Experience building and scaling internal tools, templates, or playbooks that were adopted beyond your immediate team • Background in consulting, solutions engineering, technical account management, or other client-facing technical roles • It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. • Life at Checkout.com http://Checkout.com • We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. • Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. • For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/